We have a 14 day return policy, which means you have 14 days after receiving your item to request and return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Post is to be paid by the customer. If there is a exchange or change made to an order - post cost is customers responsibility.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products - such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on sale items, reduced priced items, by placing an order for either 'sale', or reduced price items, you are automatically agreeing to these terms and conditions - please no not purchase if you are uncertain.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, this can take up to 7 working days. If paypal method was used to checkout your refund will be immediate.
All refunds will be less the postage cost/s.
International returns, rejections, failed deliveries - will automatically be subject to imports duties and taxes, these will be deducted from the overall refund amount. Re-delivery back to the UK is very expensive, this will also be included as a additional fee that will be charged in the refund. Re-delivery back to the UK is subject to incredibly high costs, we strongly advise when ordering with us, you are sure on all of your destination costs and subsequent delivery methods, to ensure a successful shipment. We do not accept any responsibility for overseas failed deliveries or import taxes and duties.
Ocean Baby Limited is the sole distributor for all branded 'Ocean Baby' and 'Ocean Kids' items. We do not allow re-sale of any of our branded items at any time. We do not use third party sellers or subsequent distributors. All content under the Ocean Baby Brand is protected, and we will initiate legal action, if our brand is used for any prohibited behaviours as outlined. We have the right to reject any orders that we feel can fall under this purview.